Nine One · Media Mushroom Creative Ltd
Refund policy.
Please read this before buying your ticket. Your statutory rights are unaffected.
Updated 23 September 2026
01. When the event goes ahead
Tickets are non-refundable when Garba Night goes ahead on the advertised date and at the advertised location. We do not offer change-of-mind refunds for reasons such as being unable to attend, illness, travel disruption, forgetting the event or making other plans, except where the law requires otherwise.
02. If we cancel the event
You are entitled to a refund of the ticket price you actually paid, including after any promotional discount. For bookings made directly on this website, we will contact the booking email and arrange the refund to the original payment method. If you do not hear from us, contact hello@project91.london with your order reference.
03. If we reschedule
You can choose to keep your ticket for the new date or request a refund of the ticket price actually paid. You do not have to accept a replacement date. Contact us using your booking email so we can identify the order and arrange the refund.
04. If the location changes
If the event moves from its advertised location, you can request a refund of the ticket price actually paid. We will communicate the change using the booking email and explain the available options.
05. How to request an eligible refund
Email hello@project91.london with your name, booking email, order reference and the relevant event change. Do not send card numbers or bank-login details. Refunds are returned through the original payment provider to the original payment method. Once processed, the time before the funds appear depends on your bank or provider; we will confirm when the refund is initiated.
06. Tickets bought through Fatsoma
Use the booking details and support/refund route associated with your Fatsoma order. Disabling general refund requests does not remove your entitlement where the event is cancelled, rescheduled, moved or where the law otherwise requires a refund. Fatsoma’s own processing arrangements and any separately disclosed platform charges may apply. We cannot use the Stripe checkout on this website to refund a payment made through Fatsoma.
07. Fees, other costs and statutory rights
For direct website bookings, the final ticket price is shown before payment. We will not deduct our Stripe processing costs from an eligible refund of that ticket price. Travel, accommodation, food and dandiya purchases are separate from the admission ticket; this does not exclude any additional remedy you may have under applicable law.
08. No general cooling-off period
Tickets for a leisure event on a specific date are generally excluded from the usual 14-day distance-selling cancellation right under regulation 28(1)(h) of the Consumer Contracts Regulations 2013. This does not remove refund rights for cancellation, relevant event changes or other legal rights.